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Effective date: 12th February 2024

Please read these Terms carefully. Your use of and access to the App is conditional on your compliance with and acceptance of these Terms.

1. Introduction ‍

  • We are Haven Studios Limited ('Haven'). Haven builds virtual reality and mixed reality digital wellbeing experiences which are made available through our software app, YourHaven (the 'App').

  • These Terms set out the legal terms that apply to your access to and use of the App and the services available via the App (the 'Services') whether operated by Haven or on its behalf. These Terms do not apply to Haven's generally available marketing website available at www.yourhavenapp.com.


2. About Haven

  1. Haven is a company registered in England & Wales under Company Registration Number 14524463. Haven's address is: 35 Ballards Lane, London, United Kingdom, N3 1XW.

  2. You can contact Haven via email at support@yourhavenapp.com or via the relevant channels in the App.

  3. If Haven needs to contact you, if you have provided Haven with an email address, it will do so using the email address so provided.


3. Access to the app‍

  • The App is currently available exclusively via the Meta Quest store at https://www.meta.com/gb/quest/ (the 'Store'). In order to download and use the App you will need to comply with the Store's terms of sale as set out at: https://www.meta.com/gb/legal/quest/store-terms-of-sale/ ('Terms of Sale'). Please note that we are not responsible for the Terms of Sale, we have no control over its contents and it is linked here for your information only. Haven has not approved the Terms of Sale or any information you may obtain from it and it is your responsibility to review the Terms of Sale before accessing or using the App.

  • You are responsible for complying with these Terms and the Terms of Sale (and any other terms relating to the Store) at all times when using the App. If Haven reasonably suspects that you are not in compliance with these Terms, the Terms of Sale, any other terms relating to the Store and/or any applicable laws, we reserve the right at our sole discretion to suspend or terminate your access to the App and/or any user account you have set up with Haven, with no liability to you, and we reserve the right to exercise our legal rights and remedies in relation to the same.

  • The Terms of Sale (or any other rules, policies or terms of the Store) will take precedence over these Terms where there are differences between the two.

  • The App requires a Meta Quest 2, 3 or Pro headset for its installation.

  • If you download the App onto a Meta Quest headset not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these Terms, whether or not you own the Meta Quest headset.


4. Using the App‍

  • Haven provides the App to you on the basis of these Terms. These Terms may be updated by Haven from time to time (due to, for example, changing technologies, a change in the law or Haven introducing new product features) by Haven posting the updated Terms on the App (Haven will use reasonable endeavours to provide you with advance notice). When you access the App at any time in the future, such updated Terms then in force shall apply to its use of the App.

  • Haven may update and change the App from time to time (without prior notification to you) to reflect its users’ needs, changes in the law and/or its business priorities. Haven may, in its sole discretion, discontinue or modify any features of the App from time-to-time without prior notice. If you choose not to install any updates to the App, or if you opt-out of automatic updates, you may not be able to continue to use the App and the Services.

  • We do not guarantee the accuracy or completeness of the information and content on the App and/or in the Services. Haven does not guarantee that the App will always be available or that your use of the App will be uninterrupted. Haven may suspend or restrict of availability of all or any part of the App for business or operational reasons. Any support provided to you is provided at no additional cost to you and is for information purposes only. Haven reserves the right to make changes to the App at any time; or not to reply to any queries; or not provide support in connection with the App.

  • Haven is not responsible for any websites or other third party resources it links to via the App and it has no control over the contents of those sites or resources. Where the App contains links to other sites and resources provided by third parties, these links are provided for your information only and you acknowledge that your access any such third-party websites at your own risk. Haven makes no representation or commitment and shall have no liability or obligation whatsoever in relation to the content or use of, or correspondence with, any such third-party websites, or any transaction completed therein, and/or any contract entered into by you with any such third party. Such links should not be interpreted as approval by Haven of those linked websites or information you may obtain from them and you are responsible for reviewing any terms and conditions for any linked websites or resources.

  • The App may include information and materials supplied by third parties, our partners, and by other users of the App. This information and these materials have not been verified for accuracy or completeness, nor have they been endorsed or approved by Haven. The views expressed by third parties on the App do not necessarily represent Haven's views or values.

  • Haven has no responsibility or liability for the accuracy of means data and information provided by you to Haven in connection with your use of the App and/or the Services ('Customer Data'), or data it receives from third parties. Under no circumstances will Haven be liable in any way for any (i) Customer Data that is transmitted or viewed while using the App and/or the Services, (ii) errors or omissions in the Customer Data, or (iii) any loss or damage of any kind incurred as a result of the use of, access to, or denial of access to Customer Data.

  • Haven does not guarantee that the App will be secure or free from bugs or viruses.

  • The App and/or the Services do not provide any medical advice, diagnostic advice or any medical treatment. The App and/or the Services are not substitutes for professional medical or healthcare services, including any diagnostics or treatment. Content available through the App and/or Services are for information and entertainment purposes only and you are not permitted to use any such information for healthcare purposes.

  • You acknowledge that Haven is not a healthcare provider and that the App and/or the Services do not constitute medical advice. It is your responsibility to consult with medical professionals regarding any medical condition, including those that may prevent or limit your ability to use the App and/or the Services, before using the App and/or the Services. As far as is permitted by applicable law, you are fully responsible for the use of any information obtained through the App and/or the Services and Haven has no liability to you whatsoever in respect of your use of any information obtained through the App and/or the Services.


5. Oculus Account

  • In order to use the App, you will need an Oculus account ('Oculus Account') and you will need to download the App. By downloading the App you confirm that your use of your Oculus Account when using the App is in full compliance with Meta's terms and conditions for your Oculus Account as set out at: https://www.meta.com/gb/legal/quest/terms-for-oculus-account-users/, including in respect of any minimum age requirements set by Meta.

  • When using the App, your Oculus Account cannot be shared or used by more than one individual at the same time.

  • You may cancel your Oculus Account registration at any time by using the relevant functionality on the Meta platform.


6. Your responsibilities when using the App‍

  • You are not permitted to use the App for any immoral, illegal, abusive, threatening, discriminatory or harmful purposes, or in any way that harms the reputation of Haven and/or its partners. You are not permitted to use the App to cause harm, annoyance, inconvenience or needless anxiety to any person. You are not permitted to use obscene or vulgar language when using the App. You are not permitted to post on the App any links to third party websites containing any content that would not be permitted to be posted directly on the App by you in compliance with these Terms.

  • You must not misuse the App in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the App (including using the App for unauthorised mass-communications, such as "spam communications" or "junk mail"), or by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the App, the servers on which the App is stored or any server, computer or database connected to the App. You must not attack the App via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence and Haven will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your rights to use the App and/or the Services will cease immediately.

  • The App and the Services are made available to you solely for your personal, non-commercial use. You are not permitted to use the App and/or the Services for commercial or business purposes (including any form of commercial advertising) or to make the App available to any third party.

  • In using the App, you agree and acknowledge:

    (a) to provide and maintain correct and up-to-date information about yourself when you use the App, including in respect of your Oculus Account;  

    (b) not to access all or any part of the App and/or the Services in order to build a product or service which competes with the App and/or any of the services;

    (c) not to attempt to copy, modify, translate, adapt, create derivative works of, display, transmit or distribute all or any part of the App and/or the Services;

    (d) not to attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the App and/or the Services;  

    (e) not to use, display, mirror or frame the App and/or the Services, or any individual element within the App and/or the Services, our name, any Haven trade mark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without our express written consent;  

    (f) not to use any robot, spider, other automatic device or manual process to monitor, download, copy or keep a database copy of the content made available through the App;  

    (g) not use the App and/or any Services in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and

    (h) not to register, anywhere in the world, any intellectual property rights belonging to Haven.

  • Where you provided with a user identification code, password or any other piece of information as part of the App's security procedures or via setting up or accessing the App, we recommend that you treat such information as confidential and do not disclose any security information in relation to the App to any third party for any reason.

  • You are responsible for all activity undertaken when using the App via your Oculus Account. You must inform Haven immediately if there has been any unauthorised usage of the App via your Oculus Account. Haven is not liable for any loss or damage suffered as a result of any such unauthorised use unless such loss or damage arises directly from Haven's failure to provide the App with reasonable care and skill.


7. App subscription services‍

  • Any paid-for subscription services for the App (including additional features or functionality) ('Subscription Services') can be accessed and purchased via the Store and are as described on the Store. Payments are processed through the Store and you can access the Store's "in-app" purchase rules and polices directly from the Store. You can also cancel any Subscription Services through the Store.

  • All billing and transaction processes are handled by the Store and are governed by its Terms of Sale. If you have any payment-related issues in connection to the Subscription Services, then you need to contact the Store directly.

  • The Subscription Services will always match the description of the Subscription Services provided to you when you purchased them.

  • In the unlikely event that the Subscription Services are faulty and we are unable to fix the fault, you may request a refund from the Store by contacting the Store directly.

  • We cannot guarantee that any element the Subscription Services will be available at any given time, or that access to the Subscription Services will be uninterrupted, error free or secure. For example, access to the Subscription Services may be temporarily unavailable while we carry out maintenance or for other technical reasons.


8. Intellectual property rights‍

  • Services. Haven is the owner or the licensee of all intellectual property rights in the App and/or any material or content in the Services (excluding any Customer Data contained in the Services). Haven or its licensors own all intellectual property rights in any data created by or on behalf of Haven. All such rights are reserved.

  • Your use of the Services. Subject to compliance with these Terms, Haven grants to you a limited, non-exclusive, non-transferable, and non-sublicensable right to access and use the App and the applicable Services set out in these Terms for your personal, non-commercial use.

  • Information you provide to Haven. All intellectual property rights in information you provide to Haven (including Customer Data) shall remain owned by you or the relevant third-party owner. By agreeing to these Terms, you grant Haven a royalty-free, worldwide, transferable, non-exclusive, perpetual, irrevocable and sub-licensable licence to de-identify, use, copy or otherwise utilise the information (including Customer Data) to the extent necessary or desirable to perform or provide the Services and the App and to improve our products and the Services (including training artificial intelligence and machine learning technologies, improving the Services, operations and systems, combining data with other data sets, and/or deriving benchmarks and other analysis and statistics). Any intellectual property rights in data, analysis and improvements derived from our use of information provided by you shall be owned by Haven.

  • Feedback. Haven may use any feedback or suggestions for improvement relating to the Services or the App provided by you without charge or limitation ('Feedback'). You hereby assign all intellectual property rights in the Feedback with full title guarantee to Haven at the time such Feedback is first provided to Haven.


9. Limitation of liability‍

  • Haven is responsible for loss or damage you suffer that is a foreseeable result of Haven breaking its contract with you or Haven's failure to use reasonable care and skill. Loss or damage is foreseeable when it is obvious that it will happen.

  • If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes (i) liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, and (ii) liability for fraud or fraudulent misrepresentation.

  • Haven is not liable for any losses, or any failure or delay in the performance of any obligations under these Terms due to any actions beyond its control.

  • The App and the Services are for domestic and private use.  If you use the App and/or the Services for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  • To the maximum extent permitted by applicable law, Haven shall not be liable or responsible to you for any losses resulting from your breach of these Terms or your unlawful actions, or resulting from any legal or regulatory requirement imposed on Haven.

  • The App and the Service are provided for general information purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of any information obtained from the App and/or the Services. Although we make reasonable efforts to update the information provided by the App and the Services, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

  • The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the Store) meet your requirements before accessing and/or using the App and/or the Services.


10. Other important information

  • Data protection. Haven will only use your personal information as set out in its privacy notice, which is available via www.yourhavenapp.com/privacy.

  • Assignment and other dealings. Haven may at any time transfer its rights or obligations under these Terms to another person upon a written notification or a general notice on the App. You may only transfer your rights or obligations under the Terms to another person if Haven expressly agrees to this in writing.

  • Severability. Each of the sections and paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections and paragraphs will remain in full force and effect.

  • Variation. No variation of these Terms is effective unless in writing and signed by Haven and you (or our authorised representatives).

  • Waiver. If you breach these Terms and Haven takes no action, or if Haven delays in taking action, that does not mean that Haven has waived its rights and shall be entitled to exercise its rights and remedies. If Haven does waive a breach, Haven will only do so in writing (signed by one of Haven's directors), and that shall not mean that Haven will automatically waive any later breach.

  • Complaints. Haven operates a complaints handling procedure that will be used to try to resolve disputes when they first arise. You should contact Haven if it has any complaints or comments in relation to the App and/or the Services, using the contact details given in these Terms.

  • Third party rights. The Terms are between you and Haven. No other person shall have any rights to enforce any of its terms.

  • Entire agreement. These Terms constitute the entire agreement between you and Haven and they supersede any and all earlier agreements between you and Haven.

  • Governing law and jurisdiction. These Terms are governed by English law and you can bring legal proceedings in respect of the Terms in the English courts. Additionally, if you are a consumer living in Scotland, you can bring legal proceedings in respect of the Terms in either the Scottish or the English courts; or if you are a consumer living in Northern Ireland, you can bring legal proceedings in respect of the Terms in either the Northern Irish or the English courts.



These Terms were published on 1st February 2024.

Terms & Conditions

Terms & Conditions

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